This should be *******!!

How is it even possible to have an investigation opened on my account and not one single person called or sent me an email to notify me. Not only was an investigation opened but 2 days later it’s closed again keeping my money on hold. If the bank is managing my funds why am I not being notified about any activity taking place on my account. The investigation is closed and yet I am still waiting for capitec to take the hold off my money. Completely irresponsible as a bank.