This is worse then bad service.

Honestly really mad. We had lost our house due to a storm here in the western cape so started a fundraiser on Gogetfunding, everytime we tried to withdraw the monies raised, which honestly is under R500, it gets blocked and I have to fill in a Standing Instruction form. Which I have done, numerous times, I've sent email after email to Lusanda Ntsume-Ludidi, Forex Processor at Capitec Interbank, yet I get no response. No email and still I'm waiting for my funds. Does the fact that we are literally unemployed, homeless, parents of 3 small children not give cause to attend to my matter a little more speedily? Well I guess not. I even attached the link of the fundraiser ( https://gogetfunding.com/home-destroyed/ ) to my email as proof of where the money came from but got no reply. What more must I do to get some resolution here?? This is worse then bad service.