This is what I can say for one Star rating

Bad...... No words can fill your lies.

To express my frustration and disappointment with the lack of assistance I have received from your company. It seems that every time I try to contact you for help, my calls are either cut off or I am put on hold for an excessive amount of time, resulting in wasted airtime.

I am particularly upset about the issue of refunds that belong to me. These refunds were not even my fault, yet I have been unable to receive them. It is unacceptable that I have to jump through hoops just to get back what is rightfully mine.

I must say, I am beginning to question why Capitec Business even exists. Your services and treatment of customers are subpar, to say the least. It is clear that your company is more concerned with driving clients away from the main Capitec branch than actually providing quality service.

Just this morning, I called and the woman who answered sounded half asleep and uninterested in helping me. I was left on the line for 23 minutes with no feedback or resolution to my issue, only to have my airtime wasted.

I urge you to take a serious look at your customer service practices and make the necessary changes to improve the experience for your clients. It is unacceptable to treat customers in such a disrespectful manner. I expect better from a reputable company like Capitec.

I hope to hear from you soon regarding a solution to my ongoing issues.

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