THIS is what 10/10 customer service looks like 👏🏽

I have to give Capitec their flowers because their customer service is honestly consistently excellent.

I called Capitec today regarding a R7,000 PayShap payment that was sent from another bank but never reached my Capitec account.

The lady who assisted me went ABOVE AND BEYOND.

She checked everything she could possibly check on Capitec's side. She confirmed what information was available to her, explained what should happen during an investigation of this nature and even went onto Google herself to try and find another way for me to contact PayShap directly because she genuinely wanted to help me find a solution.

The issue wasn't even caused by Capitec, yet she still did everything within her ability to assist me.

And this isn't the first time.

One thing I can genuinely say about Capitec is that their customer service is ALWAYS on point.

If a call drops, they call you back.

They actually listen to what you're saying.

They try to resolve the problem instead of simply passing you from department to department.

And when they can't resolve something themselves, they still try to help you figure out what the next step should be.

I've dealt with other banks where a call drops or your airtime runs out and that's it. Nobody calls you back and you have to start the entire process again.

My experience with Capitec has consistently been the complete opposite.

I've honestly never had a bad experience with Capitec customer care. Today was another reminder of why.

Please recognise the consultant who assisted me today because she deserves the compliment.

10/10 customer service. 👏🏽👏🏽👏🏽