This is pure INCOMPETENCE

I deposited money on Saturday the 23rd October 2021 and the stupid ATM went out of service just after I have inserted my money then iwent to the branch and I was told that I have to wait for 3 days they are still investigating which is nonsense because obviously I didn't deposite the money on that day for fun,Its because I needed it instantly.i called the customer care line on the day and they told me I should expect my money in 24 hours which hasnt happened and when I call again today I'm being told that there Isnt a guarantee that Il get my money is should wait for Tuesday latest aybo imhlolo yami what nonsense is that .TO SAY THAT IAM ****ED OFF IS AN UNDERSTATEMENT