This is my atrocious experience at Capitec Jabulani Mall branch next to Pie City.I went to activate my app on my phone.The ladies in the front where friendly and helpful and gave me a ticket.While awaiting service I needed the wifi password inorder to d

This is my atrocious experience at Capitec Jabulani Mall branch next to Pie City.I went to activate my app on my phone.The ladies in the front where friendly and helpful and gave me a ticket.While awaiting service I needed the wifi password inorder to download the app.I then asked Mr Siphiwe Maseko who was sitting alone at that time idling.He then responded by saying I quote "I also haven't seen the password today,let me check it now"(the time was 12h20 which makes me wonder if indeed since 8am Mr Maseko hasn't used the branch password).Five Minutes later after my request he didnt even glance at me afterwards.I then Got up to request it from the front desk of which a lady by the name of Angeline Hlapo assisted me so eloquently.I could tell she also hadn't seen the password however she made an effort to find it for me and assisted me.Thereafter I related my complaint about Mr Maseko and requested I spoke to a branch manager which Ms Nhlapo informed that she is.I then asked for the consultant's name and informed her I was going to lay a complaint against Mr Maseko because of his non cooperative attitude.She advised me to speak to the manager above and I didn't want to ,I advised her that Mr Maseko is better dealt with this way so that he can work on his CRM skills.He needs to know that anyone in the branch asking for help is a priority and he needs to get off his lazy **** to make things happen.