RN
Rivoningo N

1 reviews | Active since Jul 2020

08 Oct 2020, 12:45

THIS IS A PURE THEFT, BRING BACK MY R70

Someone tell me why i am charged R70 card replacement fee for the your new black card, i went to the bank to update my profile, i was still using the old card, but at some point i was convinced to also change my card, and i was assured that there is no fee, but later i realized that R70 has been charged. This is just wrong, i mean im not the one asked the bank to upgrade/change their cards. What is the purpose of upgrading our cards for a fee?

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Oct 2020, 16:32
Official
Hi Rivoningo

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank