This is a bank that cares less about their customers

Once upon a time in 2017, I’ve is the was running my own business .My customers would order from me and pay me, and then I sent their product to their doorstep .These were people referred to my by friend ,family members or peopl that had done business with me before ,so they trusted me.With this particular customer though it was the same procedure until after some time I realised that the R10000 she had sent to me I could no access so i went to the bank to find out why and shockingly I was told that the person who sent me the money called in to reverse the money saying she/she had sent the money to the wrong person so they froze the money till I would agree that I was actually the wrong person. I couldn't believe this at 1st till they actually called the person and she just said yes it was the wrong person and she didn't even want to hear another story. After that day, she never again answered my calls, and so-called capitec never released my money.now I sit with an account that forever reflects that I have R11,000 even though I only have a R1000 in my account. Is this not cruelty for a bank to do so for many years not even considering the fact that we bank with them coz we trust them with our money?it's my hard earned money but the bank refuses to release it even after so many years when that person has never even returned to them asking for her money or even proof that it was realy a mistake. I'm even sure that this person has done such too many other people and may have gotten away with it too...question is...ARE WE REALY ENTRUSTING OUR MONEY TO SUCH A VENERABLE BANK What more can they do even if they can block you from your own money for years? They don't even check up on their customers for normal traffic to their bank coz I believe another bank would have noticed this and fixed probably within 72h of the incident...CAPITEC JUST DOES NOT CARE AND I SAY THIS AFTER 5 YEARS OF BEGGING FOR MY MONEY