TM
Tebogo M

1 reviews | Active since Sept 2018

23 Nov 2021, 14:46

This bank will humble you, shame!

Capitec is just a useless bank, it will humble you.

I went to the bank Friday, 19 November, I have managed to get the card but I could not open flexible savings account, they went offline.

I have been trying to open it from my app and it kept on saying, UNABLE TO PROCESS YOUR SELECTION. WE ARE AWARE OF THE ISSUE AND AIM TO HAVE IT RESOLVED. I have been getting these messages for several months now. Today, 23 November, I have called the bank, they could not help me and still, the lady told me to go to the bank. I have used different selections from the app, the other message I received: We are unable to activate your Live Better savings account. Please call our 24hr Client Care Center on ***or visit a branch. Ticket number 619CE0F9 for many months". I went to the bank, I have called the bank, I don't know what will make the magic happen as I do not receive the assistance that I need from Capitec.

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Nov 2021, 15:03
Official
Good day Tebogo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply18 Feb 2022, 17:08
Official
Hi Tebogo 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank