1 reviews | Active since Sept 2016

13 Sept 2016, 13:58

this bank is sh*t

<p>My card got duplicated in the branch that I went in to go pay in money into the account I'm still wating for a respons of the head office so I can get my money back the bank phoned me once and said they will not pay it back becuase the got my card it's my problem it's not much but 1800 rand is alot for me I want my money and fast</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Sept 2016, 08:42
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply15 Sept 2016, 08:10
Official

Good day

As discussed telephonically, the matter was resolved in your favour on 2 August 2016.

Should you require further assistance, please do not hesitate to contact me.

Nondi Tsholoba

Complaint Management

Capitec Bank