RN
Rendani N

1 reviews | Active since Dec 2016

29 Sept 2020, 15:11

This a bank not a crèche.

I had the worst experience at the branch in Dinwiddie, Germiston. I went to open a bank account with my partner and my kids aged 2 and 7. The assistant manager approached me and told me to control my children because their noise was making it difficult to do her job. She went on to shout at me telling me this was a bank shes on the phone and cannot hear properly. I explained that because both my partner and I are here when 1 adult is done they can take my unruly and uncontrollable kids and the other will remain because we both had 2 separate things to do at the bank. She was so rude and disrespectful. I have never been made to feel so insignificant and embarrassed. She was just so inhumane in her delivery talking to me like I was nothing. I was so disappointed in the service I received.

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Sept 2020, 16:27
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply02 Oct 2020, 16:56
Official
Good day Ms Ngwenya

The Operations Management has also informed us that they have resolved your matter with you and we were unable to confirm this with you. We were unable to get hold of you and we have closed your matter. 
 Kind regards Complaint Management Capitec Bank