IT
Ivor T
1 reviews | Active since Mar 2009
19 Feb 2019, 15:38
Third World Banking
I have just purchased a new phone and transferred all my apps to the new phone. Every other bank, 3 of them I just updated on the banking app the new phone and done!! Now for Capitec, nothing works. Call the bank. Sorry sir, but you will have to go into a branch to reactivate the new app. And you voted South Africa's best bank. What a joke. Time to close my accounts. That's the only reason to visit the branch....
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Replies (2)
Capitec Bank's replyOfficial
20 Feb 2019, 10:26I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply20 Feb 2019, 10:26
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
IT
Ivor T's updateReviewer Update
20 Feb 2019, 13:40I rest my case... They cannot solve the problem without me having to visit a branch. Only if I have top up airtime!!!! What a joke for a Bank
IT
Ivor T's update20 Feb 2019, 13:40
Reviewer Update
I rest my case... They cannot solve the problem without me having to visit a branch. Only if I have top up airtime!!!! What a joke for a Bank