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Elna R
1 reviews | Active since Jul 2018
04 Apr 2025, 16:01
Think twice about cheaper banking costs...
And now, WHAT seems to be your problem, TODAY??!! For heavens's sakes, EVERY MONTH there is some SERIOUS ISSUE with your app, cards, transactions etc.!!! If it's not transactional issues, then you are offline or the whole system is down!! It is so nice to pay less in fees than being a client of other institutions .... but I truly wonder: "Is die kool werklik die sous werd?!!" Today, I CAN'T GET TO THE BANK/SHOPS (as you so very kindly suggested) I have NO AIRTIME and I ONLY BANK WITH YOU .... I needed to purchase and load airtime, which I can't, because you broke the system!! Your bot irritate the **** out of me and I CAN'T PHONE YOU as I HAVE NO AIRTIME!!
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Replies (1)Capitec Bank's replyOfficial
04 Apr 2025, 18:49Good day Elna R. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply04 Apr 2025, 18:49
Official
Good day Elna R. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
