Think capitec assist employees to comit ***** on clients accounts

Interesting that u can block acounts of certain people while u investigating that they dont loose funds or allow any transactions in and out but some customers you leave to account unblocked. And if u read on hello peter numerouse ***** complaints that gets no attention and the only responce from caputec is we acknoleage your complaint someone will be in tuch…… well om posting to all newspapers etc and will be asking the court for help i feel they need to investigate capitec and take away theire license as they are *****ing or allowing *****ing from customers. I understand now why people are leaving capitec….. horrible the last money i lost on ***** was a day after i received payout for a funeral policie and did not even hve acces to use money for funeral and gues what weeks past again and no responce from capitec.
And if capitec respond u get rhis message :
*Mpho*
Reference number: ***We are aware that we have passed our communicated resolution date, and we have not yet resolved your Online ***** service request.

I have escalated the matter to management, and we aim to resolve it as soon as possible.

I will be in touch to give you any feedback. And gues what two weeks no feedback.

Then i wanted to add the last transactions that went of after all profiles etc were blocked as capitec said on watsup everthing is blockked haha what a joke nothing blocked but any case the message received:

*Zubair*
With regards to transfer of money as in an EFT that has to be done on your end with your login detail, I see you have internet banking.

I also checked the case and noticed that they are still busy with your case.

Third convermation from capitec acount and app blocked

*Refilwe*
have stopped your App is there anything else

I would suggest that you email those screenshots through to ******** so that the case handler can attach it to the case and also ask why it is going off if they advised you that it wasn't going to go off.

So email was send to ***** operations as requested on 2/12/24 and another 2 weeks past again with no acknolagement or update/ information colection from case handeler.

Then capitec call u one time and u dont awnser u were busy or sometimes not even a call then u get message: if we cant get hold of u when we call the case will be closed.

Why dont they email that customers can have a paper trail at least

But hey everyone have diferent awnsers at capitec but no one resolves all empty promises