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Carlo C

1 reviews | Active since Jul 2020

08 Jul 2020, 17:50

******* guys take out your money from this thieving bank

I wish there was 0 star option for us, i have been a loyal customer with capitec for some time now.i was at one of their branches doing deposits when electricity switched off, i was given some reference number and they promised to call me in 24 hours they ddnt, went back there after 48 hours - mind you i stay in vosloorus this happened in Orange farm so i drove almost a 100ks to ask if there has been any progress as if i bank for free in this evil bank -they gave me a second ref number only to receive a call from one of their consultants who helped me and issued me with a second reference number asking me if my case was settled i rep**** no he said they tried to call me but couldn’t get through they should call again, today they send me an SMS imagine an sms saying my claim was declined. Besides *****ing my money they are rude enough to send an sms to notify me that my money disappeared? Is this the how can we help you motto u tell people such substandard service?

Can someone tell me how money disappears in an ATM?, this is bookkeeping no cent disappears in an accounting systems. How many people have you ****** using this technique?, stop enriching your bank by taking from people who work hard to entrust you with their money - that is pure evil

I want my money you *******, where do we report bank misconduct?, 7 600 of my hard earned money just disappeared into thin air? ****************

I want my money

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Jul 2020, 08:59
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply14 Jul 2020, 13:48
Official
Good day

We have completed our investigation and would like to provide the outcome, however we are unable to reach you on the contact number provided. 

Kind regards
Capitec Bank