1 reviews | Active since Jul 2013
******* and *****
<p>I had money refunded from a store I purchased and returned something and the owner processed refund on my card in front of me and money still not in. Then I went to pick n pay and machine was offline so a cancelled slip came out machine. But capitec took my money because when I call customer care they said they keep all the money till stores claim but the store advised me that if the money is not claimed for 12/24 hours major banks refund clients but capitec does not do that, the clearly keep it. They the speak about hassle free banking but you have to scan or upload those refund slips to customer care and they take 30 days to give you, your own money people. Believe it or not I left my major bank to bank with *******. </p>
I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
What I do not understand is why should wait for my money. It not the way it should be. What happened to hassle free bank. Remember R940.76 is a lot of money.
What I do not understand is why should wait for my money. It not the way it should be. What happened to hassle free bank. Remember R940.76 is a lot of money.
No feedback yet. Not even one call. This is the bank I bank with, which promises service, good hours, low fees. But really this is a bank that does not care about any client. I had to run around sorting out the money I disputed being debited from my account. So please do not think you can depend on this bank. Do not leave your bank. In fact I am moving my account, I will not do any business with selfish people. Just to let capitec no I sorted my own disputes out. And just a question for everyone who is reading this, this bank does not handle disputes so what happens if you are at home and someone gets access to your card or a transaction is done on your account and you need this money. So you get the sms telling you about the transaction and you call the customer care to let them no this is not authorised as you did not do this transaction. The response you get from the lazy consultant is get slips and email, what will you do? cas clearly this bank does not help their clients. No feedback, no assistance, are you going to be happy knowing your hard earned money is with a bank that just does not care. Thank you for nothing but I sorted my own dispute.
No feedback yet. Not even one call. This is the bank I bank with, which promises service, good hours, low fees. But really this is a bank that does not care about any client. I had to run around sorting out the money I disputed being debited from my account. So please do not think you can depend on this bank. Do not leave your bank. In fact I am moving my account, I will not do any business with selfish people. Just to let capitec no I sorted my own disputes out. And just a question for everyone who is reading this, this bank does not handle disputes so what happens if you are at home and someone gets access to your card or a transaction is done on your account and you need this money. So you get the sms telling you about the transaction and you call the customer care to let them no this is not authorised as you did not do this transaction. The response you get from the lazy consultant is get slips and email, what will you do? cas clearly this bank does not help their clients. No feedback, no assistance, are you going to be happy knowing your hard earned money is with a bank that just does not care. Thank you for nothing but I sorted my own dispute.
Can you believe this bank they don't call clients with feedback, as they have better to do. They send you just an email thinking they will confuse me to give up. I told them on this site that I sort my problem myself.
Can you believe this bank they don't call clients with feedback, as they have better to do. They send you just an email thinking they will confuse me to give up. I told them on this site that I sort my problem myself.
Good day Mrs Naidoo
As per the feedback discussed via email and telephonicaly with Ana, your additional requests regarding this complaint have been acknowledged. Ana provided you with email confirmation thereafter.
Thank you for your continued patience and understanding in this matter.
Good day Mrs Naidoo
As per the feedback discussed via email and telephonicaly with Ana, your additional requests regarding this complaint have been acknowledged. Ana provided you with email confirmation thereafter.
Thank you for your continued patience and understanding in this matter.
Good day Mrs Naidoo
As per the feedback discussed via email and telephonicaly with Ana, your additional requests regarding this complaint have been acknowledged. Ana provided you with email confirmation thereafter.
Thank you for your continued patience and understanding in this matter.
Good day Mrs Naidoo
As per the feedback discussed via email and telephonicaly with Ana, your additional requests regarding this complaint have been acknowledged. Ana provided you with email confirmation thereafter.
Thank you for your continued patience and understanding in this matter.