SS
Sesinyana S
1 reviews | Active since Nov 2016
16 Dec 2021, 10:10
*******
I am so frustrated with the bank Capitec, today early in the morning wanted to deposit money on my loan account via the app which I did but on the wrong account/another account which is not mine, then went straight to the branch to resolve the issue I was helped by the lady Didi but she couldn’t help then call the manager by the name Phindile in mall of the south branch but she also told me they can’t resolve the issue so meaning I was ********** my whole R2000 which they can’t reverse it I’m so hurt I don’t even have that money to pay my loan anymore 😡
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Replies (2)
Capitec Bank's replyOfficial
16 Dec 2021, 10:13Good day Sesinyana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Dec 2021, 10:13
Official
Good day Sesinyana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Feb 2022, 11:38Hi Sesinyana
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 11:38
Official
Hi Sesinyana
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank