*****'s

As a last resort, I have been calling Sunshine and complaining since I paid for my grocery today. The last people that can now assist me is my bank. I have never seen such.

I was at Sunshine Cash and Carry today to buy groceries and just as I was finished paying they had load shedding whilst the transaction was in process and my card was still in their speed point. Their machine immediately switched off and R3851.37 went off my account but I had to leave the groceries as I had no cash on hand to pay.

They promised that if it would automatically reverse if the money had already been debited off my account. I tried calling them more than 3 times after I had left the store and they confirmed that they say they did not recieve the money and unable to refund me as it does not reflect as successful on their side.

Please note that I do my groceries with them every month, this has never happened before. I am heartbroken I have lost R3851.37 which is alot of money.

All i want is my money.

Now I am left pleading with my bank who is supposed to protect my money asking them to assist me in this matter.

An amount of R3851.37 is alot of money. Capitec needs to take accountability for their customers and take charge for me.

All i ask for is my money and Capitec to assist me in getting my money back thats all.

Thanks Wonga Nkosi