CD
Chantel D

1 reviews | Active since Jan 2016

12 Apr 2016, 11:28

*****S- close all accounts immediately!!!

My first loan with you people ever and now i reached my final month i am told that i am in arrears with 1 more installment for FEB 2015???<br> <br> I made payment late once and you guys pestered me 20 times a day. I cannot understand how if is kipped in FEB 2015 you never ever tried to communicated this with me and none of my contact details changed!!!<br> <br> I spoke to your collections and loan department who confirmed on numerous times just 2 months ago, that i am not in arrears with anything. EVEN your branch confirmed this and showed this to me on her system in JAN 2016. <br> <br> I want everything closed mine and my husbands accounts and i will tell the whole entire world about your disgusting service!!!<br> <br> Try and see if you guys will receive payment!<br> <br> PS, expect a call from my lawyers !

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Apr 2016, 07:53
Official
Hello FazlinD,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank