CK
Caroline K
1 reviews | Active since Mar 2015
14 Dec 2021, 03:29
*****s
I never signed any contract with you that my loan could go off from my capitec savings account.
On my contract it state it must go of from my main account which is my FNB account.
This morning my loan went of from my capitec account. In the 1st place it's a violation against the POPI act and the second thing is I never ever gave permission which sows me why I changed banks in the first place.
You do as you please and that is very unprofessional of you as that money was for something else.
But I never ever gave permission.
I will not leave it like this.
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Replies (2)
Capitec Bank's replyOfficial
14 Dec 2021, 06:07Good day Caroline
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Dec 2021, 06:07
Official
Good day Caroline
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Feb 2022, 09:46Hi Caroline
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 09:46
Official
Hi Caroline
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank