GF
Genevieve F

1 reviews | Active since Nov 2017

14 Nov 2017, 21:08

***** of a Bank!

Up to this hour I have not received a concrete explanation or apology from the appropriate party for the inconvenience of NOT RECEIVING all my requested withdrawal money dispensed from the "SPARK/S" ATM machine on the 30th of October 2017. Instead I am being told by the Century City branch that the machine did give me all mt money or that the machine was tampered with by ****** and that my case is now closed; I should please contact the complaints department myself to resolve the matter. I am beyond ****ed-off and disgusted! CAPITEC BANK YOU AND YOUR SERVICE SUC**** I am taking my banking else where and will NOT ADVISE THE NEXT POTENTIAL BANKER TO BANK WITH YOU! I STILL WANT MY MONEY!

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Nov 2017, 08:28
Official

I acknowledge your posting, and have referred it to Cornelius Maeane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply21 Nov 2017, 10:57
Official

Good day Mrs Fisher

As per our telephonic conversation, I trust that your query is now resolved.

Kind regards

Complaint Management

Capitec Bank