SB
Solly B
1 reviews | Active since Dec 2015
09 Apr 2018, 16:16
*****, capitec
I would just like to inform all the of this bank Capitech. I would advice you all to stay clear of them as they really do not care about people.
Money was ****** from one of the ladies working with me and the bank is not trying or willing to help her. She tried to draw money from the bank and her card didn't come out and the bank wasn't doing anything so she tried to call the help line to have no help on the other end. She has visited the bank and they are all blaming it on her, how could it be her fault if your ATM is compromised.
I think this needs to be taken to the papers.
her ref number is : ********** 0, please do not just replay that someone will contact us and have no such done.
Helpful (0)
Replies (7)0
Replies (7)
Capitec Bank's replyOfficial
10 Apr 2018, 10:30I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply10 Apr 2018, 10:30
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
SB
Solly B's updateReviewer Update
18 Apr 2018, 13:18I believe 5days have passed and still no communication from anyone from Capitec Bank.
I guess generic response to follow again?
SB
Solly B's update18 Apr 2018, 13:18
Reviewer Update
I believe 5days have passed and still no communication from anyone from Capitec Bank.
I guess generic response to follow again?
Capitec Bank's replyOfficial
18 Apr 2018, 17:08Good day Solly
Please be advised that contact has been made with the client on 16 April 2018 and feedback has been provided to her.
Kind regards
Keshia Nomdo
Complaint Management Officer
Best regards,
Capitec Bank's reply18 Apr 2018, 17:08
Official
Good day Solly
Please be advised that contact has been made with the client on 16 April 2018 and feedback has been provided to her.
Kind regards
Keshia Nomdo
Complaint Management Officer
Best regards,
Capitec Bank's replyOfficial
18 Apr 2018, 17:08Good day Solly
Please be advised that contact has been made with the client on 16 April 2018 and feedback has been provided to her.
Kind regards
Keshia Nomdo
Complaint Management Officer
Best regards,
Capitec Bank's reply18 Apr 2018, 17:08
Official
Good day Solly
Please be advised that contact has been made with the client on 16 April 2018 and feedback has been provided to her.
Kind regards
Keshia Nomdo
Complaint Management Officer
Best regards,
Capitec Bank's replyOfficial
18 Apr 2018, 17:08Good day Solly
Please be advised that contact has been made with the client on 16 April 2018 and feedback has been provided to her.
Kind regards
Keshia Nomdo
Complaint Management Officer
Best regards,
Capitec Bank's reply18 Apr 2018, 17:08
Official
Good day Solly
Please be advised that contact has been made with the client on 16 April 2018 and feedback has been provided to her.
Kind regards
Keshia Nomdo
Complaint Management Officer
Best regards,
SB
Solly B's updateReviewer Update
19 Apr 2018, 06:42thanks you, yes there was contact made. i pressed submit by mistake. will wait for the follow up contact.
SB
Solly B's update19 Apr 2018, 06:42
Reviewer Update
thanks you, yes there was contact made. i pressed submit by mistake. will wait for the follow up contact.
SB
Solly B's updateReviewer Update
08 May 2018, 14:17glad to hear that the bank decided to change its first initial ruling that it would not refund as it was not their fault. Thank you for doing the right thing.
SB
Solly B's update08 May 2018, 14:17
Reviewer Update
glad to hear that the bank decided to change its first initial ruling that it would not refund as it was not their fault. Thank you for doing the right thing.