NM
Nomusa M
1 reviews | Active since Sept 2024
31 Mar 2026, 17:29
They paused my account
They paused my account and it’s not working and I have to do the transactions
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
31 Mar 2026, 18:49Good day Nomusa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Mar 2026, 18:49
Official
Good day Nomusa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NM
Nomusa M's updateReviewer Update
02 Apr 2026, 16:55I am very disappointed with the service I am currently receiving from Capitec Bank. My account has been paused since Tuesday, and I immediately sent all the required documents as requested. However, up until today, I still cannot access my account.
This situation has left me in a very difficult position because I do not have access to my money. I depend on this account for my daily needs, and having it locked without clear feedback or a timeline for resolution is extremely stressful.
I understand that compliance and verification processes are important, but communication and turnaround time are equally important. I would appreciate urgent assistance and proper feedback regarding when my account will be fully restored.
Please resolve this matter as soon as possible.
This situation has left me in a very difficult position because I do not have access to my money. I depend on this account for my daily needs, and having it locked without clear feedback or a timeline for resolution is extremely stressful.
I understand that compliance and verification processes are important, but communication and turnaround time are equally important. I would appreciate urgent assistance and proper feedback regarding when my account will be fully restored.
Please resolve this matter as soon as possible.
NM
Nomusa M's update02 Apr 2026, 16:55
Reviewer Update
I am very disappointed with the service I am currently receiving from Capitec Bank. My account has been paused since Tuesday, and I immediately sent all the required documents as requested. However, up until today, I still cannot access my account.
This situation has left me in a very difficult position because I do not have access to my money. I depend on this account for my daily needs, and having it locked without clear feedback or a timeline for resolution is extremely stressful.
I understand that compliance and verification processes are important, but communication and turnaround time are equally important. I would appreciate urgent assistance and proper feedback regarding when my account will be fully restored.
Please resolve this matter as soon as possible.
This situation has left me in a very difficult position because I do not have access to my money. I depend on this account for my daily needs, and having it locked without clear feedback or a timeline for resolution is extremely stressful.
I understand that compliance and verification processes are important, but communication and turnaround time are equally important. I would appreciate urgent assistance and proper feedback regarding when my account will be fully restored.
Please resolve this matter as soon as possible.