They Only Respond to Hello Peter then ignore you.

<p>When I emailed Capitec asking for a statement for my loan this is the reply I got:</p> <p>Good day Ms Airey</p> <p> </p> <p>Thank you for your further email.</p> <p> </p> <p>Due to the confidential nature of your request I am unable to provide you with the documents you require via email.</p> <p> </p> <p>Please visit your nearest branch for further assistance.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Jade Herold <br /> Agent: Service Admin <br /> BSC: Service Admin </p> <p> </p> <p>I find it hard to believe that I cannot get a statement emailed to me it is 2016 not 1976 so I complained on Hello Peter as this is the only way to get a reaction out of them.</p> <p>This was my complaint.</p> <p>Why Is my Statement a Secret even from me?</p> <p>I have a loan with Capitec which I pay via debit order every month without fail for over a year. Despite being a good paying customer they are unable to send me a statement. I have emailed several times and they just ignore me. Would I be ignored if I started skipping payments? </p> <p> </p> <p>The complaint management department did contact me and agreed to email me a statement. While on the phone with them I asked if I could put extra money into my loan online. I told them that I had deposited the small amount of R50.00 online from my FNB account into the account as a test and wanted to check the statement to see if it was reflected so that I could do this in the future in order to pay off my loan faster.</p> <p>I was told on the phone that this is not possible and I have to go into the branch with cash in order to pay extra on the loan.</p> <p>I then got my statement emailed to me and this is a copy paste of the emails that followed ( Please start from the bottom and read up)</p> <p> </p> <p>Michele ********** <p>Aug 18 at 3:01 PM</p> <p>To. Comp Management (Business Support Centre)</p> <p>Message body</p> <p> </p> <p>Are you able to answer or not ?</p> <p><br /> </p> <p><br /> ----- Forwarded Message -----<br /> From: Michele Airey ********** /> To: Comp Management (Business Support Centre) ********** /> Sent: Thursday, August 18, 2016 12:02 PM<br /> Subject: Fw: Incident ********** 0 CM</p> <p> </p> <p>I am going to have to copy paste this on to Hello Peter as it is the only way to get a reaction. </p> <p><br /> </p> <p><br /> ----- Forwarded Message -----<br /> From: Michele Airey<br /> To: Comp Management (Business Support Centre) ********** /> Sent: Thursday, August 18, 2016 12:01 PM<br /> Subject: Fw: Incident ********** 0 CM</p> <p> </p> <p>Have you read the below emails? </p> <p><br /> ----- Forwarded Message -----<br /> From: Michele Airey <br /> To: Comp Management (Business Support Centre) ********** /> Sent: Wednesday, August 17, 2016 3:32 PM<br /> Subject: Fw: Incident ********** 0 CM</p> <p> </p> <p>Has there been any progress on the below query?</p> <p> </p> <p>I did ask you on the phone if I can transfer funds online and you said I cannot - but the statement tells me otherwise. </p> <p><br /> </p> <p><br /> ----- Forwarded Message -----<br /> From: michele airey <br /> To: Comp Management (Business Support Centre) ********** /> Sent: Tuesday, August 16, 2016 4:33 PM<br /> Subject: RE: Incident ********** 0 CM</p> <p> </p> <p>Hi Pheliwe<br /> <br /> Thank you for the statement, I noticed that the R50.00 is reflected on this. Does this mean that I can transfer funds into this account online in the future in the same way?<br /> <br /> Regards <br /> <br /> Michele</p> <p><br />From: Comp Management (Business Support Centre)<br /> Sent: ‎2016-‎08-‎16 12:35 PM<br /> ********** /> Subject: Incident ********** 0 CM<br /> </p> <p>Good day Miss Airey</p> <p> </p> <p>I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.</p> <p> </p> <p>Attached please find your loan statement.</p> <p> </p> <p> </p> <p>Kind regards</p> <p> </p> <p>Pheliwe Baartman<br /> Complaint Management Officer<br /> Complaint Management<br /> </p>