They mess up and don’t own up

An idiot named Bilquess Warner messed up on my profile by closing a facility in error and consolidated it under a loan. On the same day03/11/2020 I tried calling to have the matter resolved and I’ve been to two branches and been advised that direct lending is to rectify the matter. I spent over R500 in cell phone airtime and still no resolution. When one call in, her manager is always busy and she doesn’t return any calls. I am gatvol and hope that this catches someone’s attention in order to resolve the matter.