They have disregard for their customers

Capitec as the worse customer service clerks at their call centre , through their voices you can hear the disregard and disinterest that they have in assisting clients. Instead of assisting clients all they do is make excuses to direct clients to the branch.Worse experience ever I have been in contact with them the entire week hoping to get some assistance ,everytime they ask me the same security question `what is your home telephone number `I have given them the only home telephone number I have ever had ..they then say you have failed the test you need to go to the branch ..that is such nonsense ... its as if they refer to the notes on the system and repeatedly ask me the same question knowingly ..when I did go to the branch to update my details and verify the information I was told I cannot update my details cause I have credit in my account. I am disguised with the service and the customer services AGENTS just say go to the branch everytime !!!!