SK
Sinethemba K

1 reviews | Active since Oct 2021

21 Jan 2022, 10:40

They froze my accoun...

They froze my account without me knowing wen i went to go query i was told that my account was involved in a pyramid scheme which my daughter Sinethemba was using my phone n my bank account to participate in da same scheme, da money that came through my account was sent back to da same ppl, all da monies that in my account r mine, Capitec asked fr proof n i sent to them thru email bt evn nw they refusing to release my money... M Mrs M. S. Gumede a mother to Sinethemba Khumalo

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Jan 2022, 13:30
Official
Good day Sinethemba

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply01 Mar 2022, 10:29
Official
Hi Sinethemba

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank