They don't want to unblock my account after i was cleared of *****

My account was blocked and removed from my app after it was suspected of *****...i submitted affidavits and proof to clear my name it took months while they told me that they won't open it.

Now they did their investigation and i got a message telling me that i was cleared when i went to the brach they told me that they have to review the decision and see if they have to unblock my account and it might take months i must not come to them they will call me...

What is that? Please open my account or close it permanently i hate this bank with my whole heart.