They don't care about customers needs

They blocked my capitec account and when I called them to enquire they said to herd straight to the bank I did that and they told me to email capitec ***** department of which I did they told me to provide proof of payment, affadavit and copy I did but they not responding been calling them daily for upto 3 weeks now all they say is they will check emails. Bad service went to the bank they said they can't assist need to call. I can't access my funds now and they don't seem bothered, what do I eat.