They don't care about client interest.

Yesterday my account has been blocked by capitec they claim suspected *****, I called them and I was asked to go to the Branch to verify the transaction which I did. It's still frozen no changes. I called them again today they told me I have to wait upto 48 hours as to why they also can tell me. I confirmed the payment and confirmed there was no *****, why do I have to still suffer because of them?