They don't care

I don't believe the lack of professionalism I am experiencing from Capitec .<br> Earlier this month I went to the Woodmead branch to submit the retrenchment letter against my loan and a few days later I was then called by a consultant telling me I qualify for a top up in my loan which I also explain that I am retrenched and asked that they should update.<br> <br> What makes me more angrier is that capitec debited all funds in my account leaving me with a zero balance . I then went to the Dobsonville branch which I was promised they will do a reversal which will reflect before the end of the day which has not happened till this hour. I am now considering to close my account with Capitec because of the service I am getting.<br> <br> Account number:***