They do not want to release my money

This is complaint regarding the ongoing and unresolved issue of my funds being withheld due to suspected *****ulent activity. The amount of R4,800 was paid into my account, and shortly after receiving an email from Capitec stating that the funds were flagged, I immediately took action.

I went to obtain an affidavit explaining the nature of the transaction — the money was a payment from a client who was purchasing a phone from me, as part of my business dealings. Along with the affidavit, I also submitted the proof of payment and presented both documents at a Capitec branch. However, the staff were unable to assist me and simply stated that I would eventually be able to access the funds. No clear time frame or direction was provided.

Due to the urgency of needing to use the funds, I returned to the branch, and even had my client go to Capitec to make further inquiries on my behalf. Despite all our efforts, we received no resolution or meaningful assistance.

I then visited the Kenilworth branch, where a consultant finally helped me by submitting the required documents directly to Capitec’s internal team, explaining that the funds were from my legitimate business activities. Still, I later received an email stating that I must submit documents — again.

I have now submitted all required documents three times, and yet the funds remain blocked in my account. I find this entire experience extremely frustrating and distressing. I have made every effort to comply with your requests, provided all necessary documentation, and still I am being denied access to my own money without clear explanation.

This delay is impacting my business and personal obligations. I request that this matter be treated with the urgency it deserves, and that my funds be released immediately.

Should this issue remain unresolved, I will have no choice but to escalate it further through the relevant financial ombudsman. Case ***