They did not want to refund me my money.

On the 22nd of April I went to an atm to with draw my money. when i put my card in the atm swallowed it.... i called Capitec and the first agent i spoke to dropped the call because he "couldnt hear me". i called again immediately to close my account and was told it had been done. later on the day i went to the branch in Balfour to get a new card, when the agent checked my balance it was on R0.00 as my money (R1400.00) was withdrawn by i dont know who. she called their call centre who told her that they could not refund my money as i called them 3 MINUTES after the withdrawal was made on my account, but they would escalate the matter and get back to me the next day. I had also openned a fixed savings account with them only to find out they never made it a fixed account, but luckily my money on the account was still there..and decided to just take the money in that account and transfer it to fnb as i no longer felt like i could trust that bank anymore.. it is now 6th of May and i have NEVER recieved any call from capitec....EVER!!!!