CB
Christo B

1 reviews | Active since Sept 2022

26 Aug 2024, 17:08

They call it simplicity, I call it funny.

Now the 3rd month unauthorised debit orders is loaded on my account. Go into the branch to dispute the debit order and got told it happens because I give my details to anyone!!!! The person who" helped" us told us that they have no idea who this debitorder is from or who charged it to my account. So basically anyone can put a debitorder on your Capitec account and the bank would not be able to tell you who did it. To dispute this is only a R29.00 click away and money reversed! Funny how money can that easily reversed from an unknown account. It is almost as if they got an account out of which refunds is paid, minus the fee ........almost like an inside job........knowing not everybody will reverse it and making R29.00 from who ever does.......FUNNY

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Aug 2024, 20:10
Official
Good day Christo Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank