They blocked ma account

I've been using capitec, but during covid 2020 we were doing stokfel n we were using my capitec account, now during the stokfel I got ****** by 2guys with a guns during the day n they took 18200 on my app.. I go n report to the branch but they didn't do anything n I even opened the case by police station but no luck, I lost the money n the account till today, can you please help me with this matter please