They are very rude and lazy to do their job

My account was frozen for the past week...was told to submit the affidavit and copy of my ID and after 48 hours I should come back for feedback...the teller/consultant in Pritchards street Johannesburg branch was good she tried her best to communicate with forensic for 1 hour...the forensic lady hanged up o her after waiting for 30 minutes and she called again whoever was on the other side was sooooo rude. Capitec froze my sisters and mom's accounts I sent my mom 200rands only nd my mother can't go up nd down to fix this I sent my sisters less than R600 each...now tell me how do we pay bills or buy food? Capitec is behaving like ****a shop how I had faith in you...