They are refusing pay for the funeral policy

They are declining the funeral claim because of the relationship. They didn't inform us that we cannot cover the extended family member. They accept the premium now they are refusing to pay.We are so much stress because of this issue. Capitec is becoming popular for declining to pay for funeral policies. Are we supposed to take the body to Capitec like what happened few months ago. We are now desperate as a family because of Capitec. My aunt does not have any children anymore more and it is up to the extended family members to see to her burial. Why Capitec why We would have covered her else where CF***7 Selina Mohapi *** The late Ms. Mary Mthembu