They are not willing to assist and giving a dead end solutions

<p>I recently got entrenched and i went to capitec bank I was told to bring a documents that supported that I was entrenched. I went to the maponya branch on the 25th of February and i was assisted by Sandile who submitted my documents to the insurance and told to a capitec branch to set up an arrangement . I went to the Westgate branch on the 3rd of March and i was told that someone is going to call me during the week I waited no one called me I then went back to the bank 10th since seven days had past money was taken out of my account and I'm receiving threatening massages even though I went to the bank and did what I was told. I can't even use my account since they debiting any money that comes in and refuse to refund it saying I don't have an arrangement whose fault is that i have to pay for the bank being ***********. I'm waiting for my UIF money and I'm not free knowing I submitted capitec account details. One of the values of this bank is convenience right now they are unconvincing my life I'm not a happy customer. </p>