There's no security to capitec clients accounts

On the 27/01/16 08h45am I went to an FNB ATM where accidentally/Intentional power of an ATM went off where it swallowed my card and I didn't't even put my PIN, i waited there for few minutes then decided to go to the nearest Capitec branch to report and get my card replaced, on my way to the branch i received two notifications of withdrawals on my account, then when i get to the branch consultant did replaced my card and saying my money can't be reimbursed and said she did logged a case where they'll get back to me after 30 days, i tried to tell her that i can't wait for those days because i believe my money should be safe with bank. I went again today tried to talk to the manager where she called the head office and they told me the same story that I can't be reimbursed. Now I have to suffer because of poor security of capitec saying that they still have to investigate, i told the manager @ the branch that i even went to the garage asking for footage and it's there so why the bank can't give my money and carry on with their investigation? I want my money my KIDS need it, I WANT MY MONEY BACK!