There is no cameras at the atm as they say they loose to much cameras with theft but how can you proof y our innocence without a camera recording the incident

I was ****med at the atm in Fochville and immediately reported it to the ***** department of Capitec. I got a ref nr. Now I am told that I will not be refunded as the transactions shows it was my card and that it was a withdrawal. Yes it was my card used by another person and R3000 withdrawn out my account without the money coming out of the atm. I immediately reported it but according to Capitec it took me 7 minutes and that's why I will not be refunded!!!! What a stink!