Their agent are refusing to process with my ***** case

I'm so disappointed in their service. They are refusing to assist me with ***** payment. The money for a services was paid from capitec to Absa, wich the scheme failed to render the services. Absa said I must contact capitec so that capitec can send email to Absa. But Krein said she can't assist me regarding the issue. I don't know who to contact anymore