theft/***** and No answers

Money was withdrawn from my account via a strange ATM in a strange location , I saw my card was not in my wallet where it usually is so I blocked the card straight away and went into the branch to report the unauthorised transaction. and to get a new card. The ***** department called me a few days later saying there is nothing they can do and my hard earned money is gone and if I wasn't happy with there findings I can go to the ombudsman . I requested to speak to the ladies supervisor , she kept me hanging on for a while and said the team leader was busy and would call me , I am still waiting to hear from the team leader. it seems like my issue was just brushed aside and it is unimportant . I work hard for my money and that was money for xmas presents. doesn't seem like my salary or wifes or even my kids money is safe in your bank!