Theft from a bank

Item: Capitec Bank
Rating: 1
Author: Zinhle Z

I tried to withdraw R3000 from an ATM, the amount was withdrawn from my account but NO money came out of the ATM. I brought the issue up at Capitec who escalated the issue - only to eventually sms me stating that my dispute has been declined.

I cannot afford to lose thousands like this, I am pregnant and need to pay rent. What if this happens again!?

I am in contact with ATM Solutions now. If this doesn't get resolved I will have to take legal action as this is theft.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 Jan 2022, 09:14

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply04 Jan 2022, 09:14

Official

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's replyOfficial

24 Feb 2022, 10:12

Hi Zinhle

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply24 Feb 2022, 10:12

Official