Theft case ignored

After being ****** I followed the procedures, stopped my card, opened up a case at the police station and contacted the bank.

Weeks later I receive a call, not even requesting the police case number which capitec bank requested themselves, and told my claim has been denied!? I am furious and feel ****** by the bank. Where is the insurance money they have to allocate to theft cases. I refuse to accept that the system can just spit me out and left to hang dry with no support.

Shame on you and you will now be exposed for the horrible bank and service you provide.