Theft? *****? Capitec Bank

So, I am under Debt Counselling. A maintenance payment for my elderly parent came into my bank account (the payer made a mistake), nonetheless Capitec Bank is by law not allowed to deduct monies as I am under debt counselling. Not only this, but the incoming funds were not salary or income and clearly marked as Maintenance as it has been for years. Capitec Bank ignore what the Debt Counsellor sent to them (I am not under Debt Counselling and they need proof). Give me a break. They also ignore the fact that the monies they took is Maintenance for an 83 year old woman with Alzeihmers in a home. Capitec Bank Complaints Department state that they have closed the case and their investigation, really, they close complaints when the client is not at all satisfied and has been done in. I think this smacks of theft and ***** so I will have to do the necessary and have this investigated. I copied in Investor Relations at Capitec Bank, let's see if the CEO's office or anyone bothers to respond. However, I am proceeding.