TJVV
TANGIE JANSEN VAN VUUREN

1 reviews | Active since Mar 2021

17 May 2023, 08:23

THEFT BY CAPITEC BUSINESS OF OUR BUSINESS FUNDS

HORRIFIC HORRIFIC HORRIFIC!! We opened a Business account with Mercantile Bank and noticed now that since March they have been "reserving funds" and then taking double amount off of our account at later dates and they are saying that the funds were on hold!! We purchase product from overseas as well as pay Customs prior to any product or package being released and CUSTOMS WILL NOT RELEASE A PACKAGE IF PAYMENT IS NOT RECIEVED!!!!! So the FUNDS WERE NOT ON HOLD AS CUSTOMS HAVE RELEASED ALL OF THESE PACKAGES meaning that THEY HAD RECEIVED PAYMENT ON THAT DATE, Yet, Capitec is now deduction those amounts months later!! They are *****ing our money in Plain sight and then have the odasity to want proof from us!! Unacceptable and disgusting!! 2 days since the last we phoned after them to follow up and they do not bother to get back to us!! I am afraid that with this happening our business is at a HUGE LOSS!! We cannot afford this!

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Replies (1)
Capitec Bank
Capitec Bank's reply18 May 2023, 08:46
Official
 
Good day 
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
  
Kind regards 
Capitec Business Banking