Theft at Capitec, in cahoots with Vodacom

Incident report ***1. Case number opened at police 85/8. We have opened a case at Capitec Bank and at Vodacom. Someone at vodacom got hold of our workers telephone number and did a simswop over the phone. Then the person at Capitec bank started taking money and buying electricity and airtime. Over a period of 2 days they took over R15000.00. The call centre says they could salvage R163. So obviously they know who took the money. NO ONE at Capitec is coming back to us, nor will they tell us who the investigator is. They asked me if the police phoned - its their job to check. I have been trying to contact the legal dept at Capitec all morning. No one answers *** after the switchboard puts me through. I left Ian Orpin a message to contact me urgently. They know it is interal theft and are just leaving the matter. I want management at Capitec to contact me. The client service is pathetic. And it is disgusting that theft occurs so easily at the bank and Capitec offers NO recourse.