Theft

I went to deposit money at the Capitec ATM at Olievenhout Plaza where the screen told me to wait. I called customer care where i was put on hold for more than 20 minutes and then i ran out of airtime. When i went to buy airtime i was alerted that my money was moved from fixed account to a savings account and then withdrawn at Lifesryle mall centurion. I went to the bank the following morning and they said i will get my reply after 8 days. To my surprise they said it is not their problem and they would not refund my money.