Thee Worst Expirience Ever!

Been calling the bank for the whole morning until now 13h14, 6 times to be exact trying to activate my credit card for online shopping. First calls were inefficient because you ask A and they only answer B, not telling you that C, D and E would need to be done, hence my many calls. Now I must also mention that I had to visit their branches twice already during November for the same issue! Anyway, during the many phone calls, I am sent from pillar to post, account gets suspended, I do as they say and each time you literally have to answer a million security questions, at my cost only to receive minimal assistance. What ticked me off is that no one can see what the problem is, yet I keep hitting the same wall as if I am the crazy one. Then boom, after being on the call for 18 mins and holding for most part of it, I am told that I have to go to the branch because I failed a security question. I ask which one because I answered my questions correctly as far as I know, been doing that the whole morning, and she cannot give me an answer but a lame "you need to go to the branch". I have been to the branch twice already on this issue, I have been on the phone most of my day trying to resolve this, messing up my plans and i am told that "then you will have to call back after 24hrs" no empathy no sorry ma'am, just sh*tty advice that only adds fuel to a already messy situation.

You will call me, and ensure that I get the proper assistance I need. I am not going to the branch, the only time I will be doing so is to close my accounts if this issue isnt resolved to my satisfaction. I have been very patient, but got spat on my face.