The worst service i’ve ever experienced

I logged a ***** case on the 26 February 2024, i was told it takes 21 days for an investigation and feedback to be provided. i have not gotten feedback to day. I phoned and i was told that the investigating officer will contact me which didn’t happen. Yesterday i enquired on Facebook and i was told that the query was sent to the investigating officer and i must expect a call today.

i didn’t get the call back and i followed up today. i was told that the case has been closed and the comments say that they are waiting for the external bank to respond. What’s shocking is that this is capitec business bank that they are waiting feedback from and if it’s an internal case, why wait for so long to get feedback? Why is the case closed if i haven’t been given feedback and no feedback has been received from Capitec business bank and Sasfin.

Is this how you treat clients? No lack if accountability and responsibility from any of the people i spoke to for help. It is shocking that on FB im referred to call centre and Whatsapp, which i have explored and they have also been useless.

Im lost for words with the way im just sent from pillar to post and no one seems to care.

if there was a negative rating i would have chosen it cos even the one star rating is not deserved by Capitec.